High sales, hidden costs
Revenue charts celebrate the SKU. Support tickets, refunds, and returns tell a different story.
TicketLens connects your Shopify orders with Gorgias tickets to reveal which products create support cost, refunds, and repeat complaints — before they show up in your P&L.
Your best-selling SKU might also be your biggest support leak.
Built for Shopify brands using Gorgias.
A product can look like a bestseller in Shopify while quietly creating support tickets, refunds, returns, and frustrated customers behind the scenes.
Revenue charts celebrate the SKU. Support tickets, refunds, and returns tell a different story.
Gorgias holds the complaints. Shopify holds the orders. Nobody connects them at the product level.
By the time CX flags a pattern, you've already shipped hundreds of units and absorbed the cost.
See estimated support spend per product — not just units sold and gross margin.
Every Gorgias ticket linked to the Shopify order and SKU that triggered it.
Spot repeat complaints — sizing, defects, shipping damage — before they become a margin leak.
Example report
Illustrative data for a fictional store — your dashboard reflects your actual orders and tickets.
| SKU | Product | Orders | Tickets | Ticket rate | Est. support cost | Main issue |
|---|---|---|---|---|---|---|
| TF-SHOE-001 | TrailFlex Running Shoe | 284 | 61 | 21.5% | $915 | Runs small |
| PW-BOT-004 | Performance Water Bottle | 196 | 42 | 21.4% | $630 | Lid leaks |
| CS-HOOD-002 | CloudSoft Hoodie | 311 | 39 | 12.5% | $585 | Shrinks after wash |
Instead of guessing, you know whether to update the product page, improve QA, change packaging, pause a SKU, or alert your CX team.
Install TicketLens and sync your orders and line-item SKUs automatically.
Link your helpdesk so tickets match back to the products customers bought.
See which SKUs drive tickets, refunds, and support spend — then act before margin erodes.
Enter your myshopify.com domain to install TicketLens and start matching products to support issues.
Start with a 7-day free trial on any plan. Upgrade when your catalog and order volume grow.
$19/mo
$49/mo
$99/mo
Connect Shopify and Gorgias in minutes. See your first SKU-level report before your next inventory run.