Gorgias Integration Setup Guide
Connect Gorgias to TicketLens so you can attribute support tickets to products and SKUs.
Before you begin
- You need an active Shopify store
- You need access to a Gorgias account
- You must have permission to authorize integrations in Gorgias
Step 1: Install TicketLens
- Install TicketLens in Shopify
- Open the app from Shopify Admin
Step 2: Connect Gorgias
- Open the Connect Gorgias page
- Start the Gorgias authorization flow
- Sign in to Gorgias if prompted
- Approve the requested read-only permissions
Step 3: Sync data
- Return to TicketLens
- Run the initial Shopify and Gorgias sync
- Allow time for ticket-to-order matching and SKU metrics generation
Step 4: Review product insights
- Open the TicketLens dashboard
- Review products and SKUs by linked ticket volume. Growth and Scale add repeat-contact risk, issue trends, and related insights.
Data and security
- TicketLens uses customer email and phone only to match Gorgias tickets to Shopify orders
- Customer contact information is not displayed in the dashboard
- Insights are aggregate SKU-level metrics
- Gorgias OAuth tokens are encrypted at rest
- Data is retained on a rolling 60-day basis and deleted on uninstall or applicable privacy requests
Troubleshooting
- Confirm the Gorgias account/subdomain is correct
- Confirm the user has permission to authorize integrations
- Reconnect Gorgias if access has expired or been revoked
- Contact support@ticket-lens.com for help
Support
Questions about connecting Gorgias to TicketLens: